How can I qualify to use this service?
You need to be a verified vBOX member.
What are the available modes of payment for Bill Payment Service?
Currently, the following are the available modes of payment:
- GIRO-On-Demand (GOOD)
- eNETS Debit
- Credit/Debit Cards (Visa/MasterCard)
Can I use a corporate or foreign credit card?
vBOX currently only accepts locally issued credit cards for payments.
Do all the Billers accept all the available modes of payment?
Depending on the billers, they may not support all our modes of payments. The payment modes the biller supports will be shown when you make the payment to the biller.
How can I pay my bills if my service provider is not listed in the list of billers under "Others" payment?
At the moment, vBOX only allows you to pay your bill from your mail directly or if your service provider is listed in the list of billers under "Others" payment. If you wish for any service providers to present your digital mail or pay your bills in vBOX, you may inform your service provider directly or inform us through our Contact Us page.
Can I make partial payments?
Yes, you can control the payment amount and timing of your payment. However, please remember to pay your bill in full by the bill due date, as relevant late payment charges may be imposed by various billers on your account.
What is GIRO-On-Demand?
The GIRO-On-Demand is slightly different from the current GIRO service. For the current GIRO service, the amount due is automatically deducted from your bank account on a fixed day of the month without your intervention.
On the other hand, the GIRO-On-Demand service, offers you better control as the amount due will only be deducted from your bank account after you have specifically initiated the deduction instruction on the vBOX website. You will have to instruct your bank to allow you to pay on the vBOX website.
The Application for GIRO-On-Demand form will also authorize SingPost to instruct your bank to pay your billers once you have activated the "Pay by GIRO-On-Demand" instruction via your vBOX account
Must I sign up for GIRO-On-Demand for vBOX payment service?
It is not compulsory as GIRO-On-Demand is just another way to pay your bills online at vBOX. You may use other modes of payment available for the respective billers.
How do I apply for a GIRO-on-Demand account?
Under Profile > Payment Info, click on the link at the bottom of the page you will be able to see the instructions of how to apply for a GIRO-on-Demand account.
To apply for GIRO-On-Demand account, simply follow these steps:
- Download the application form at https://www.vbox.com.sg/helpdesk/giro_pop.html.
- Print out the form and complete section 1.
- Post the completed form to:
vBOX Customer Service
10 Eunos Road 8
Singapore Post Centre
- The form will then be forwarded to your bank for approval. Please take note that the bank indicated in your GIRO-ON-Demand form must be a savings bank account.
I had submitted a GIRO-on-Demand application form but why is it not showing on the Payment Info?
Processing time will take approximately 3 weeks.
Will I be notified when my GIRO-On-Demand (GOOD) is approved?
Yes. After we have received your Application form for GIRO-On-Demand, we will send it to your bank for verification immediately. Upon the bank's approval, you will be notified through your registered email address that you can start paying your bills through vBOX by GIRO-On-Demand.
Can I use more than one bank account for GIRO-On-Demand?
No, only one Saving Bank Account can be used for bill payments.
Can I use somebody's bank account for GIRO-On-Demand?
No, you will have to use your own bank account to pay bills through your vBOX account. The name of the bank account holder on the Application for GIRO-On-Demand Service must be the same as the name you registered with vBOX.
What if I do not have enough money in my bank account?
Once you authorize or schedule a payment, your bank will attempt to transfer the funds from your account on the third working day (subject to individual bank). If there are insufficient funds available to cover the transaction, your transfer may be denied. If this happens, we will notify you via email to inform you of the status. You then need to deposit sufficient funds into your account before another fresh payment is made. The regular bank charges may apply.
What happens if I change my bank account?
You will have to write to your bank to terminate the GIRO-On-Demand service for the existing bank account and submit a new Application for GIRO-On-Demand for your new bank account.
How do I cancel my GIRO-on-Demand account?
You will have to write to your bank for the termination of GIRO-On-Demand. Upon receiving your bank's notification for termination, we will disable the pay button for GIRO-On-Demand and notify you the effective date.
I have made a payment with GIRO-on-Demand awhile back but why is the status still showing "Submitted"?
GIRO-on-Demand payments are settled offline, thus the status will not be updated. To find out the status of the payments, you will need to check with the billers.
Does vBOX charge me for bill presentment & payment services?
No. vBOX does not charge the consumers any service charge when you pay your bills.
How do I check the status for my payment?
You can check the status of your payment by going into Payments -> Payment History.
How do I dispute bill charges, if any?
vBOX is a payment aggregator and enables payments on behalf of our billers. All enquiries/disputes on bills should be taken up separately with the respective billers.
Why can't I see my amount due but I can see the overdue notice on my envelopes?
Likewise in the physical world, the overdue amount is not shown on the envelopes. To protect your privacy, the overdue amount is shown only when you view your mail.
How do I add/remove credit card details?
Please login to vBOX and click on the Profile menu link. From the Payment Info tab, you may add/remove your credit card details.
Why is the status of my credit card "Not Verified"?
The credit card is reflecting as "Not Verified" because it has not has not been used to make payment. Once you have used the credit card for any payments, the credit card will reflect as "Verified".
Is it safe to store my credit card details in vBOX?
vBOX is PCI DSS (Payment Card Industry Data Security Standard) compliant. We have met all standards outlined by the PCI Security Standards council and are certified by ControlCase (a Qualified Security Assessor certified by the PCI Standards Council). We ensure all our customers payment card data is being kept safe throughout every transaction based on the stringent requirement of PCI DSS.
What is PCI DSS?
PCI DSS is the Payment Card Industry Data Security Standard. It is a set of requirements to ensure that all companies that process, store or transmit credit card data maintain a secure environment. The PCI DSS is administered and managed by the PCI SSC (Payment Card Industry Security Standards Council), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB).
Is there a time span I can't pay my bills in vBOX?
The payment service will be under maintenance and will not be available from 11.20 PM to 12.20 AM (next day).